Terms of Service

Welcome to Carvo AI ("Carvo," "we," "us," or "our"). Carvo is an artificial intelligence-powered career copilot platform designed to assist users in advancing their professional journeys through intelligent resume optimization, interview preparation, career guidance, and job search assistance.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Carvo AI, governing your access to and use of our website located at carvo.ai, mobile applications, and all related services, features, content, and applications (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

By creating an account, accessing, or using any part of our Services, you expressly agree to these Terms and our Privacy Policy, which is incorporated herein by reference. Your continued use of the Services following any updates to these Terms constitutes acceptance of those changes.

2.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our Services under applicable laws
• Not have been previously suspended or removed from our platform
• Provide accurate and complete registration information

2.2 Agreement to Binding Arbitration

By accepting these Terms, you agree that any disputes arising from or relating to your use of the Services will be resolved through binding arbitration as outlined in Section 13, except where prohibited by law. You waive your right to participate in class action lawsuits or class-wide arbitration.

Carvo AI provides an AI-powered career copilot platform that offers a comprehensive suite of tools and features designed to support your professional development and job search activities.

3.1 Core Services Include

• AI Resume Builder & Optimizer: Tools to create, enhance, and tailor resumes using artificial intelligence to improve content, formatting, and ATS compatibility
• Cover Letter Generation: AI-assisted creation of personalized cover letters tailored to specific job applications
• Interview Preparation: Mock interview simulations, question banks, and AI-powered feedback on responses
• Career Path Analysis: Personalized recommendations for career trajectories based on skills, experience, and goals
• Job Matching & Search: AI-driven job recommendations and search functionality across multiple platforms
• Skills Assessment: Evaluation tools to identify strengths, gaps, and areas for professional development
• Salary Insights: Market data and AI analysis for salary negotiations and compensation research
• LinkedIn Optimization: Recommendations for improving professional social media presence

3.2 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. Services may be temporarily unavailable due to:

• Scheduled maintenance and system updates
• Technical issues beyond our reasonable control
• Third-party service provider outages
• Security incidents requiring immediate response
• Force majeure events

3.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. This includes adding or removing features, changing pricing structures, or updating user interface designs. We will make reasonable efforts to notify users of material changes.

4.1 Account Registration

To access certain features of our Services, you must create a user account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information as needed
• Keep your login credentials confidential and secure
• Create only one account per individual (unless expressly authorized)
• Not share your account access with third parties

4.2 Account Security

You are solely responsible for all activities that occur under your account. You must:

• Use a strong, unique password for your Carvo account
• Enable two-factor authentication when available
• Immediately notify us of any unauthorized access or security breaches
• Log out of your account when using shared or public devices
• Not use automated scripts or bots to access your account

4.3 User Responsibilities

As a user of our Services, you agree to:

• Use the Services only for lawful purposes and in compliance with these Terms
• Respect the intellectual property rights of Carvo and third parties
• Not attempt to reverse engineer, decompile, or extract source code from our platform
• Not interfere with the security or proper functioning of the Services
• Report any bugs, vulnerabilities, or issues you discover to our support team
• Review AI-generated content for accuracy before using in professional contexts

5.1 Definition of User Content

"User Content" refers to all information, data, text, files, documents, and materials that you upload, submit, store, or transmit through our Services. This includes, but is not limited to:

• Resumes, CVs, and career documents
• Cover letters and professional correspondence
• Profile information and biographical data
• Work history, education, and skills information
• Interview responses and practice materials
• Feedback, comments, and communications with our team

5.2 Ownership of User Content

You retain full ownership of your User Content. Carvo does not claim ownership over any materials you submit to our platform. Your resume, career documents, and personal information remain yours.

5.3 License Grant to Carvo

By submitting User Content, you grant Carvo a non-exclusive, worldwide, royalty-free, sublicensable license to:

• Process, store, and display your content to provide our Services
• Use your content to generate AI-powered recommendations and outputs
• Create anonymized, aggregated data for service improvement and analytics
• Backup and archive your content for security and recovery purposes

This license terminates when you delete your content or close your account, except for anonymized data and content shared with third parties prior to deletion.

5.4 User Content Warranties

You represent and warrant that:

• You own or have the necessary rights to submit your User Content
• Your content does not infringe on any third-party intellectual property rights
• Your content is accurate and not misleading
• Your content does not violate any applicable laws or regulations
• Your content does not contain malicious code, viruses, or harmful elements

5.5 Content Removal

We reserve the right to remove or disable access to any User Content that violates these Terms, infringes intellectual property rights, or is otherwise objectionable at our sole discretion. We will make reasonable efforts to notify you of such removal when appropriate.

6.1 Definition and Nature

"AI-Generated Content" refers to all outputs, suggestions, text, recommendations, and materials created by our artificial intelligence systems in response to your inputs and interactions. This includes optimized resume text, cover letter drafts, interview responses, career advice, and similar outputs.

6.2 Ownership of AI-Generated Content

Subject to your compliance with these Terms:

• You own the AI-Generated Content created specifically for you through your use of our Services
• You may use, modify, and distribute AI-Generated Content for personal and professional purposes
• Carvo retains no ownership claims over outputs generated uniquely for your use
• Similar outputs may be generated for other users based on comparable inputs

6.3 Usage Rights and Restrictions

You may use AI-Generated Content to:

• Create and submit job applications
• Develop your professional portfolio and materials
• Prepare for interviews and professional interactions
• Enhance your professional online presence

You may NOT use AI-Generated Content to:

• Misrepresent your qualifications, experience, or credentials
• Create fraudulent or deceptive professional materials
• Resell or commercially distribute as a competing service
• Train competing AI models or systems
• Violate any third-party rights or applicable laws

6.4 Accuracy and Verification

AI-Generated Content is provided as a starting point and creative assistance. You are solely responsible for:

• Reviewing all AI outputs for accuracy before use
• Verifying that content truthfully represents your qualifications
• Ensuring compliance with employer requirements and policies
• Making final decisions about content inclusion in applications

You agree not to engage in any of the following prohibited activities when using our Services:

7.1 Illegal and Harmful Activities

• Violating any applicable local, state, national, or international laws
• Engaging in fraud, identity theft, or misrepresentation
• Creating false or misleading professional credentials
• Harassing, threatening, or abusing other users or Carvo staff
• Distributing malware, viruses, or other harmful code
• Facilitating illegal employment practices or discrimination

7.2 Platform Abuse

• Attempting to gain unauthorized access to our systems or other users' accounts
• Using automated tools, bots, or scripts without authorization
• Overwhelming our systems with excessive requests (DDoS attacks)
• Scraping, harvesting, or collecting user data without consent
• Bypassing security measures, access controls, or usage limits
• Interfering with the proper functioning of the Services

7.3 Intellectual Property Violations

• Infringing on Carvo's or third parties' copyrights, trademarks, or patents
• Reverse engineering, decompiling, or disassembling our software
• Copying, modifying, or distributing our platform or content without permission
• Removing or altering proprietary notices or labels
• Using our brand, logo, or trademarks without written authorization

7.4 Commercial Misuse

• Reselling or redistributing our Services without licensing agreement
• Using our platform to develop competing products or services
• Sublicensing or transferring your account rights to third parties
• Using AI outputs to train external machine learning models
• Operating a service bureau or providing access to multiple third parties

7.5 Content Violations

• Uploading content that is defamatory, obscene, or offensive
• Submitting content containing personal information of others without consent
• Posting spam, advertisements, or promotional materials
• Sharing content that promotes violence, hatred, or discrimination
• Uploading content that violates privacy rights or confidentiality agreements

Violation of these prohibited activities may result in immediate account suspension or termination, and may subject you to legal liability.

8.1 Pricing and Plans

Carvo offers various subscription plans, including free tiers with limited features and premium plans with enhanced capabilities. Current pricing is available on our website at carvo.ai/pricing. All prices are displayed in US dollars unless otherwise specified.

8.2 Payment Terms

• Payment is required at the beginning of each billing cycle
• We accept major credit cards, debit cards, and select digital payment methods
• All fees are exclusive of applicable taxes, which will be added at checkout
• You authorize us to charge your payment method for recurring subscription fees
• Failed payments may result in service suspension until payment is resolved

8.3 Subscription Billing

• Monthly Plans: Billed on the same calendar day each month
• Annual Plans: Billed once per year on your subscription anniversary
• Auto-Renewal: Subscriptions automatically renew unless canceled
• Plan Changes: Upgrades take effect immediately; downgrades apply at next billing cycle

8.4 Cancellation and Refunds

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of your current billing period
• No prorated refunds are provided for partial billing periods
• Refunds may be issued at our discretion for service issues or billing errors
• Annual subscriptions may qualify for prorated refunds within 30 days of purchase

8.5 Price Changes

We reserve the right to modify our pricing at any time. For existing subscribers:

• We will provide at least 30 days' notice before price increases take effect
• Price changes apply at your next billing cycle after the notice period
• You may cancel before the new pricing takes effect without penalty
• Continued use after a price change constitutes acceptance of new pricing

9.1 Carvo's Intellectual Property

The Services and all associated intellectual property are owned by Carvo AI and its licensors. This includes:

• Software: All code, algorithms, AI models, and technical implementations
• Content: Website content, documentation, tutorials, and marketing materials
• Branding: The Carvo name, logo, trademarks, and visual identity
• Design: User interface designs, layouts, and user experience elements
• Data: Aggregated and anonymized datasets used to improve our Services

9.2 Limited License to Users

Subject to your compliance with these Terms, Carvo grants you a limited, non-exclusive, non-transferable, revocable license to:

• Access and use the Services for personal and professional career development
• Use AI-Generated Content as described in Section 6
• Download and print materials as intended by the Services' functionality

This license does not include rights to:

• Modify, adapt, or create derivative works of our platform
• Sublicense, resell, or commercially exploit the Services
• Use our intellectual property outside the scope of the Services

9.3 Trademark Guidelines

The Carvo name, Carvo AI logo (including the Leaf C icon), and associated branding are registered trademarks. You may not:

• Use our trademarks without prior written permission
• Register domain names or social media handles confusingly similar to ours
• Imply endorsement, partnership, or affiliation without authorization
• Use our marks in ways that disparage or damage our reputation

9.4 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about our Services ("Feedback"), you grant Carvo an unrestricted, perpetual, irrevocable, royalty-free license to use, implement, and commercialize such Feedback without compensation or attribution to you.

9.5 DMCA and Copyright Claims

We respect intellectual property rights and respond to valid copyright infringement notices. To report alleged infringement, contact our designated DMCA agent at legal@carvo.ai with:

• Identification of the copyrighted work allegedly infringed
• Location of the allegedly infringing material on our Services
• Your contact information and signature (physical or electronic)
• Statement of good faith belief and accuracy under penalty of perjury

10.1 AI Technology Providers

Carvo utilizes third-party artificial intelligence technologies to power our Services. This includes:

• OpenAI: We use OpenAI's API services (including GPT models) to provide AI-generated content, natural language processing, and intelligent recommendations
• Other AI Providers: We may integrate additional AI services to enhance functionality

By using our Services, you acknowledge that your inputs may be processed by these third-party AI systems subject to their respective terms and privacy policies. We encourage you to review:

• OpenAI Terms of Use
• OpenAI Privacy Policy

10.2 Payment Processors

We use third-party payment processors (such as Stripe) to handle billing and transactions. Your payment information is collected and processed directly by these providers according to their security standards and privacy policies.

10.3 Analytics and Infrastructure

We use third-party services for:

• Cloud hosting and data storage (e.g., Google Cloud, AWS)
• Analytics and performance monitoring
• Customer support and communication tools
• Authentication and security services

10.4 Job Board Integrations

Our Services may integrate with or link to third-party job boards, career platforms, and professional networks. When you interact with these services:

• Their respective terms of service and privacy policies apply
• Carvo is not responsible for their content, accuracy, or practices
• Data shared with these platforms is subject to their policies

10.5 Third-Party Disclaimer

Carvo does not endorse, control, or assume responsibility for third-party services. We are not liable for:

• Outages, errors, or changes in third-party services
• Data handling practices of third-party providers
• Content accuracy on linked external websites
• Transactions or interactions with third parties

11.1 Service Provided "As Is"

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, CARVO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties that the Services will be uninterrupted, error-free, or secure
• Warranties regarding the results obtainable from using the Services

11.2 AI-Specific Disclaimers

Regarding AI-generated content and recommendations:

• AI outputs are generated by machine learning systems and may contain errors, biases, or inaccuracies
• We do not guarantee that AI suggestions will result in job offers, interviews, or career success
• AI-generated content should be reviewed and verified before professional use
• We are not responsible for employment decisions made based on AI recommendations
• AI systems may produce different outputs for similar inputs over time

11.3 Career Advice Disclaimer

Carvo provides AI-powered career assistance tools but is NOT:

• A licensed career counseling or coaching service
• A legal, financial, or professional advisory firm
• A guarantee of employment outcomes or salary expectations
• A substitute for professional human guidance when needed

11.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• CARVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• CARVO SHALL NOT BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL
• CARVO'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CARVO IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100)
• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE)

11.5 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. In such cases, our liability will be limited to the greatest extent permitted by applicable law. Nothing in these Terms excludes or limits liability that cannot be legally excluded.

12.1 Termination by You

You may terminate your account and these Terms at any time by:

• Using the account deletion feature in your account settings
• Contacting our support team at support@carvo.ai
• Requesting deletion in writing to our business address

Upon termination, your right to access the Services ceases immediately. Cancellation of paid subscriptions is subject to the refund policy in Section 8.

12.2 Termination or Suspension by Carvo

We reserve the right to suspend or terminate your account and access to the Services, with or without notice, for:

• Violation of these Terms or our policies
• Conduct that we determine is harmful to other users, third parties, or Carvo
• Suspected fraudulent, abusive, or illegal activity
• Non-payment of fees or billing disputes
• Extended periods of inactivity (after notice)
• Requests from law enforcement or government agencies
• Discontinuation of the Services (in whole or part)

12.3 Effect of Termination

Upon termination of your account:

• Your license to use the Services terminates immediately
• We may delete your account data in accordance with our data retention policies
• You remain responsible for any outstanding fees or charges
• Sections that by their nature should survive will remain in effect (including IP rights, disclaimers, liability limitations, and dispute resolution)

12.4 Data Export

Prior to account termination, you may export your data using our data export tools or by contacting support. After termination, we may not be able to recover your data. We recommend downloading your important documents before closing your account.

12.5 Appeals

If you believe your account was suspended or terminated in error, you may appeal by contacting appeals@carvo.ai within 30 days. We will review appeals and respond within a reasonable timeframe, but we are not obligated to restore suspended or terminated accounts.

13.1 Governing Law

These Terms and any disputes arising from or relating to them or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.

• Arbitration will be conducted in English
• Arbitration may be conducted remotely via video conference or telephone
• The arbitrator's decision shall be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction

13.3 Class Action Waiver

YOU AND CARVO AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

13.4 Exceptions to Arbitration

The following disputes are exempt from the arbitration requirement:

• Claims for injunctive or equitable relief related to intellectual property
• Small claims court actions within jurisdictional limits
• Disputes where arbitration is prohibited by applicable law

13.5 Informal Resolution

Before initiating arbitration, you agree to first contact us at legal@carvo.ai and attempt to resolve the dispute informally for at least 30 days. Most disputes can be resolved through direct communication.

13.6 Time Limitation

Any claim or cause of action arising from or relating to these Terms or the Services must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

14.1 Right to Modify

We reserve the right to modify, amend, or update these Terms at any time at our sole discretion. Changes may be necessary due to:

• New features or changes to our Services
• Legal or regulatory requirements
• Security or operational reasons
• Clarifications or corrections
• Industry best practices updates

14.2 Notification of Changes

We will notify you of material changes through:

• Email notification to your registered email address
• Prominent notice on our website or within the application
• In-app notifications or banners
• Updated "Last Updated" date on these Terms

For material changes, we will provide at least 30 days' advance notice before the changes take effect, except where immediate changes are required by law or for security reasons.

14.3 Acceptance of Changes

Your continued use of the Services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services and may terminate your account.

14.4 Review Responsibility

We encourage you to periodically review these Terms to stay informed about your rights and obligations. The current version is always available at carvo.ai/terms.

If you have questions, concerns, or feedback about these Terms of Service or our practices, please contact us through any of the following channels:

15.1 General Inquiries

• Email: support@carvo.ai
• Website: carvo.ai/contact
• Help Center: help.carvo.ai

15.2 Legal Department

For legal inquiries, DMCA notices, and formal correspondence:

• Email: legal@carvo.ai
• Mailing Address:
  Carvo AI, Inc.
  Legal Department
  123 Innovation Drive, Suite 400
  San Francisco, CA 94107
  United States

15.3 Data Protection

For privacy-related inquiries and data subject requests:

• Email: privacy@carvo.ai
• Privacy Policy: carvo.ai/privacy

15.4 Response Times

We strive to respond to all inquiries within:

• General Support: 24-48 business hours
• Legal Inquiries: 5-10 business days
• Privacy Requests: Within 30 days as required by law